Find the order behind the email
The Shopify integration matches the customer’s email address to orders in one connected Shopify store. Agents can see order number, payment status, fulfilment status, tracking link, and line items. The integration refreshes on opening a conversation and can be refreshed manually.
Choose the right plan
Shopify order lookup requires Growth or Scale. Growth starts at three seats: $147 per month on monthly billing, or $1,404 upfront for three agents on annual billing. Prices exclude tax. The integration has no additional RelayDesk fee.
Keep commerce actions in Shopify
RelayDesk cannot issue refunds, cancel orders, change shipping addresses, or edit products. Agents follow the tracking link or open the order in Shopify to take action there. Customer identity is matched by exact email; a different checkout email requires manual lookup in Shopify.
Route a busy queue
Growth rules can assign tagged delivery questions to a shipping team and send Slack notifications for high-priority conversations. Rules do not automatically infer Shopify order status, send replies, or promise a delivery date. One Shopify store is supported per workspace.