Connect a workspace
A RelayDesk Owner or Admin opens Settings → Integrations → Slack and authorises a Slack workspace. One Slack workspace can connect to each RelayDesk workspace. Select channels after authorisation. For a private channel, invite the RelayDesk app to that channel before selecting it.
Choose notifications
Notify a channel when a conversation is created, assigned, or marked high priority. Each notification contains a conversation link and its subject. Customer message bodies and attachments are not posted. Starter includes these standard notifications; Growth and Scale can also send notifications from advanced rules.
Use RelayDesk to reply
Slack is a notification destination, not a second support inbox. Slack replies do not appear in the conversation and do not reach customers. Open the linked RelayDesk conversation to send a public reply or add a private note.
Keep notifications reliable
If notifications stop, confirm the channel still exists, the app is a member, and authorisation has not been revoked. Owners and Admins can reconnect or disconnect under Settings → Integrations. RelayDesk does not charge an extra integration fee; Slack’s own subscription costs are separate.